• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎08-20-2020 05:38 AM

HP Recommended
Product: HP ENVY TE01-0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi. I have multiple issues

 

1) When trying to clean my inkheads, the software said it cannot establish two way communication with the device. The device does work (prints and scans), just cannot perform this maintenance. I read that one of the ways to resolve was to uninstall and re-install the driver software

 

2) when trying to uninstall, i get the following error...Call to DriverPackageInstall returned error 5 for package 'C:/windiws\System32\driverstore\filerepository\hpwia_oj8610.inf_amd64_80a 1460fc3d1076d\hpwia_oj8610.inf'.  A caller of DriverPackageInstall must be a member of the administrators group to install a driver package

 

I only have one account on my PC and it is an administrator. Tried looking up resolutions and it said to do clean reboot, which i did but that didn't do anything an i am now completely lost on all fronts

 

Appreciate any help i can get

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.