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08-25-2020 02:09 PM
Product: Officejet 6500 E709n
Operating System: Microsoft Windows 8.1 (64-bit)
What is the last or latest firmware for the HP Officejet 6500 E709? My Printer Report shows firmware RBP1FN0907ARC. The problem is I cannot connect to the Xfinity WIFI after receiving a newer router. The new router is setup with WPA2-PSK (AES) and the setup page will not let me change it to a diffferent level. On my old Motorola router I didn't have a problem and could change this setting. My Wireless Network Test Report shows printer Authentication Type "WPA-PSK" and Encryption "Automatic (AES or TKIP)". Maybe it's a TKIP issue.
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