• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎09-03-2020 03:53 PM

HP Recommended
Product: HP Envy 15 ep0098nr
Operating System: Microsoft Windows 10 (64-bit)

I recently bought a 90 watt HP travel adapter and tried plugging it into my envy, however i got an error message saying "low power source detected, your computer will run on battery power and will not charge. Use of the original HP power source is recommended". Although i tried a 150 watt HP charger before and i didn't have these issues. so is the wattage just too low and should i return it? The laptop's battery seems to be draining slower than if it were entirely unplugged, but im unsure if this will damage my laptop.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.