• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎09-04-2020 02:41 PM - edited ‎09-04-2020 02:52 PM

HP Recommended
Product: HP officejet pro 6978 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

My printer/scanner is connected to WiFi correctly, which I know because it prints with no problem. When I try to scan, I open HP Smart and it says "Printer status unknown." Then, if I press the "Scan" button, it says, "Scanning is currently unavailable. Please select Home to check that your printer is connected and active. Once connected, return here to scan." If I press "Home," it takes me back to the beginning in HP Smart. I have also tried scanning straight to the computer using the display screen on the printer and after "preparing to scan" for a few seconds, it reads, "The scan could not be completed. Make sure the computer is connected to the printer and then try again." I've tried the troubleshooting steps through the HP website, downloading and running the HP Print and Scan Doctor, and when it was finished, nothing had changed. Please advise. Thank you.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.