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‎09-06-2020 02:32 AM

HP Recommended
Product: Office Jet Pro 9010

We have recently purchased an HP OfficeJet Pro 9010. 

I have only printed a few documents with it without problem. Today, after printing around 120 pages, I received an error message saying, 'Printer Carriage Jam'. 

I have followed the instructions provided online, checked if there is any paper jam (there is none). I have removed the paper tray and the feed tray and put them again. I have turned the printer on and off, unplugged, waited 2 minutes and replugged. Used a direct power outlet. Nothing changed. 

The print carriage is not moving even when the paper tray is empty and the printer is off. 

Appreciate your help please. 

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