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‎09-08-2020 04:04 PM

HP Recommended
Product: 1909
Operating System: Microsoft Windows 10 (32-bit)

My PC only recognised my printer- scanner -copier as a printer.  Following the virtual assistant I was able to change this, but now my PC does not recognise my device as a printer, only a scanner!

I followed the virtual assistant again, uninstalled the driver and sought to reinstall, but when it gets to the activate stage I get told that the internet connection is lost which is not true.  I can only re-try or cancel and retrying just repeats the same error message that the internet connection has been lost even though it clearly has not been.

Help!

 

 

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