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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-10-2020 07:21 PM

HP Recommended

Hi SandyTechy, 

I have the same issue with a HP LaserJet MFP M479dfw printer.  I can not scan to SharePoint - it gives me "Protocol Error - Check your Network Settings".  

From what I can see online, hundreds of other people have the same issue and are not getting an answer to help them solve that problem.  Thanks for copying the instruction / procedure from the manual - but we are already doing all those steps.  

Is HP Product Management or HP Engineering aware of the problem ?  Do you have a "suggestion box" ?  If so, please add this issue to the box.  

From what I can tell, the middleware/software that connects the printer to SharePoint is not ready for primetime - either it has some bugs or the users are not entering the correct information for the Sharepoint Domain Name, UserName and Password.   

Thanks for any help,

PS: If I can not address this issue, I am seriously thinking of dragging my printer back to the place I bought it from............

 

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