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‎09-12-2020 03:57 AM - edited ‎09-12-2020 04:01 AM

HP Recommended
Product: K209A
Operating System: Microsoft Windows 10 (64-bit)

having issue when PDF document with k209a inkjet.  Double horizontal shadow with large gap.  Cleaned Encoder strip and reinstalled driver, software, everything was done I could.

 

I understand there no issue found when print made with only one black ink head.  Only happens when print PDF document with color document option.  no issue found with Catridge Calibration Page.

 

Attached images.

 

Thanks,

 

scan0001_1.pngscan0001_2.pngscan0001_3.png

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