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‎09-14-2020 07:25 AM

HP Recommended
Product: Officejet 4630
Operating System: Microsoft Windows 10 (64-bit)

Scanner function on Officejet 4630, model B4L03A, stopped communicating with my laptop about 2 weeks ago. Printing is just fine. HOwever, any attempt to scan a document returns error message, "Scanner communication cannot be established. Ensure your product is powered on,...."  I have tried everything posted at HP (remove/install printer from control panel, remove/install printer software, reboot laptop and printer, cycle power on printer, etc.)  Nothing has worked. What is the secret to restore scanner communication?

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