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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎09-14-2020 09:58 AM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

When I scan a document using HP Smart, the scan seems to work just fine.  But when I try to save the scan as a .pdf document, the "Save" dialogue box closes without apparently saving and the HP Smart app freezes.  I have run the Diagnose function, but it does not seem to address the problem.  Thanks for any advice.

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