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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-14-2020 02:56 PM

HP Recommended

I am having issues with horizontal banding in any area that uses the Cyan cartridge.  I have replaced ALL of the cartridges, ran the cleaning and alignment processes multiple times, which has used a lot of ink, and it has not corrected the issue.  I contacted HP and they told me that the print head was probably bad and I would need to purchase a new printer.  I've only had this printer less than 2 years, but it is out of warranty.  How can I fix this issue or am I just going to need a new printer?  I had my last HP for over 8 years and was very happy with it, surely the quality hasn't gone down so much that they only last 18 months now.  This is a home printer so it is not used daily, sometimes not even weekly.  Thank you!  I'm attaching an image of what is going on with the printing.HP Issue 9-14-2020.jpg

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