• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-16-2020 07:59 PM

HP Recommended
Product: HP AMP 100
Operating System: Microsoft Windows 10 (64-bit)

I have had this issue twice now. It seems HP is producing low quality ink cartridges that stop working before the ink runs out, forcing us to buy new cartridges to resolve the issue.

 

My current issue is with my color cartridge. The results of my "Print Quality Diagnostic" is showing missing and streaked blocks for the colors.

I have cleaned the printheads multiple times, but this has not resolved the issue.

I also have tried aligning the print heads, but the software will not accept my pattern choices inputs. I get stuck in a loop with the interface retrying to input the pattern choices, but they don't get accepted.

The only solution I have had work in the past is by replacing the ink cartridge with a new one.

 

I should not have to buy new cartridges to replace defective ones. How do I make a claim in order to get a refund or some type of compensation for faulty products? 

If I can't get help I will look into pursuing legal actions.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.