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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎09-18-2020 11:33 PM

HP Recommended
Product: HP ENVY x360 Convertible 15m-cn0xxx
Operating System: Microsoft Windows 10 (64-bit)

The night light option is greyed out. I've tried updating the display adapters, i looked through the registry editor, and spoke with 3 different windows tech support agents. I am running the latest Windows 10 2004 version. The problem has been persisting for a few months now. Has this happened to anyone else? Does anyone have any suggestions?

 

Im guessing HP hasn't released display drivers that are compatible with the latest windows 10 but i could be wrong

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