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‎10-06-2020 03:37 PM

HP Recommended
Product: HP ProBook 440 G7
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have a problem which is very similar or same to:
https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Notebook-webcam-displaying-error-mess...

none of the suggestions helped.

 

On my Windows the laptop's built-in camera does not work (whereas an external camera  does).

Running Windows 'Camera' shows error Error code: 0xA00F4271<MediaCaptureFailedEvent> (0x80070018)

 

All the attempts of upgrading drivers and upgrading bios do not solve the problem.

 

The camera seems to be presented in Device Manager as USB Boot with Microsoft driver: 10.0.18362.815 which looks dated: 21.06.2006 yet Windows says it is the most current one. Installing drivers from HP site: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105887.exe also do not help.

 

The camera is not presented in Imaging Devices, just as my external one does.

 

My bios firmware is up to date: S71 Ver. 01.06.00 - 08/02/2020

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.