• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-06-2020 03:37 PM

HP Recommended
Product: HP ProBook 440 G7
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have a problem which is very similar or same to:
https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Notebook-webcam-displaying-error-mess...

none of the suggestions helped.

 

On my Windows the laptop's built-in camera does not work (whereas an external camera  does).

Running Windows 'Camera' shows error Error code: 0xA00F4271<MediaCaptureFailedEvent> (0x80070018)

 

All the attempts of upgrading drivers and upgrading bios do not solve the problem.

 

The camera seems to be presented in Device Manager as USB Boot with Microsoft driver: 10.0.18362.815 which looks dated: 21.06.2006 yet Windows says it is the most current one. Installing drivers from HP site: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105887.exe also do not help.

 

The camera is not presented in Imaging Devices, just as my external one does.

 

My bios firmware is up to date: S71 Ver. 01.06.00 - 08/02/2020

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2020 11:58 AM

HP Recommended

Hi,

the issue has been resolved by support by exchange of the camera module to a new one.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-19-2020 11:58 AM

HP Recommended

Hi,

the issue has been resolved by support by exchange of the camera module to a new one.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.