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‎10-13-2020 12:46 PM - edited ‎10-13-2020 12:53 PM

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I got new wifi and since I live in the middle of nowhere I didn't have them put a password on my connection.  Now my printer won't connect to the new service I have.  I have tried EVERYTHING the virtual assistant and website says to try. I tried calling and speaking to a real person and that's not even an option.  I tried connecting to wifi direct and my computer asks for router information, not the wifi direct password.  I don't know what to do.  My warranty is expired but my device is only a year old.  Do I need to unistall everything on my computer? Will that even work if my printer won't acknkowledge my wifi?

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