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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-15-2020 05:18 AM - edited ‎10-15-2020 09:15 AM

HP Recommended
Product: HP pavilion TS 11 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

I have an HP pavilion TS 11 notebook PC (E3Z77EA#ABH),

this morning i started it up, and worked perfectly,

while it was loading half my screen was suddenly white, first i waited but nothing happend,

then i tried to restart my laptop and then there were some thick black stripes(see photo)(the white dot in the center is not actually visible on my screen, that is from the camera)(the white dot in the center is not actually visible on my screen, that is from the camera)

(these stripes sometimes appear in a different pattern after i restart it)

I already connected an external monitor, and that worked just fine.

how can i fix this?

 

Thanks in advance.

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