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HP LaserJet Pro M1536dnf
Microsoft Windows 10 (64-bit)

I  have update drivers to version 15.0.15188.928 ... and the application HP Scan stopped working as it did before. 
When you press the ADD NEW PAGE(S) button, it does NOT check if there is documents on the ADF... it seems it only checks that when the HP Scan application is launched ... so you can't scan pages from the ADF and the flatbed glass without restarting HP Scan. Before updating, I was able to scan from where ever I wanted even on the same scan JOB ... whenever I pressed the ADD NEW PAGE(S) button if there were pages on the ADF, they were scanned, it there were NO pages on the ADF, it automatically scanned from the flatbed glass...
Now, with this new drivers if there were pages on the ADF when I started HP Scan, then I only can scan pages from the ADF. Not even if I start new scan JOB can I scan from the flatbed glass, the only way is to restart the HP Scan application. I've uninstalled the new drivers and went back to the previous ones, then all started to work fine again as before.

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