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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-16-2020 09:13 AM

HP Recommended
Product: HP OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

I am using a HP OfficeJet Pro 7740 and have the HP Smart App installed on my Windows 10 computer. I went to scan something today and it appears something has changed. I cannot find the option to scan 11x17. I know I have done this in the past - even just a few weeks ago. The screen shot below shows my options for scanning from the glass. The document is an 11x17 drawing, and I want it scanned in as 11x17 so that it can easily be saved/printed as an 11x17. I don't see anywhere that I can adjust settings to get the 11x17 option to appear. Please help!

 

idamech_0-1602861070143.png

 

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