• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-30-2020 09:50 PM

HP Recommended
Product: HP Envy 5070
Operating System: macOS 10.15 Catalina

Hi, 

 

This is strange problem. I just purchased new HP envy 5070 to print paper and photos. While trying to print photo, i used the recommended HP 4*6 HP Glossy paper. But when i load the paper glossy side down, it is unable to detect the paper. Accidentally, I reversed the paper, it detected the paper and printed it. But the quality of color print was pathetic with ink( pre-installed ink by HP) smudged all over the place. How can i resolve this problem ?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.