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OfficeJet 6960
Microsoft Windows 10 (64-bit)

Hi,

I regularly get the following error code on my printer:
0xB851984A

 

Google has no results at all for this.
A simple restart solves the issue and I can print/scan/etc again for a while, but at some point it will get back to this error code on its own.
Anyone has any idea what this means?

Thank you!

Who Me Too'd this topic
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