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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-15-2020 03:17 AM

HP Recommended
Product: HP Envy 6230
Operating System: Microsoft Windows 10 (64-bit)

I open a word document and I can print to my printer over wifi.

I open the Hp Smart  software  version 121.1.193.0 I can see the printer in wifi.

If I click on "Printer Settings", I can see its settings.

If I click on "Scan" and then "Scan", on the printer the scanning starts but in Hp smart appears: "Problem with the scanner has been detected. Restart the printer and try again If the problem persists, visit the Hp support website. "

I uninstalled the Hp Smart. Restart the pc,  I reinstalled Hp Smart but still same problem with the scanner.

When I used HP scan soft the scanning is OK:

How to solve this issue with  HP Smart Soft?

Thanks for your help.

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