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‎11-17-2020 10:22 AM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: macOS 10.12 Sierra

I HATE HP!!!  There is NO telephone number to speak with an actual person.  If your product is out of warranty, you mean nothing and they will not help you.  I used to love my printer. I have been homeschooling and my black ink was low. I used it until it was printing lightly. I changed all of my ink cartridges with the ink I received from the instant ink program.  The color is working fine.  The Black ink is gone.  Nothing prints that is black.  Blank pages print out.  I changed the brand new XL black ink cartridge and same thing happened.  These cartridges are not cheap.  I tried to see if it was clogged and clean it out.  Still nothing. I am beyond frustrated.  I need my printer and every time I have to print another test page, all of my ink is going down.  Except for the black ink.  The cartridge is still heavy.  The ink is visible.  Yet it won't print. If HP won't provide a phone number to help me, please oh please help me get this machine to work before I throw it!  HP OfficeJet Pro 6978.  Ink is K902 XL

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