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‎11-26-2020 11:14 AM - edited ‎11-26-2020 11:16 AM

HP Recommended
Product: Hp Omen ek0415no
Operating System: Microsoft Windows 10 (64-bit)

So, I have bought this laptop yesterday, 11/25/2020. And yesterday the OMEN Gaming Hub was working completely fine, I could change the lighting, etc. Everything was perfect! And today, 11/26/2020 I came from school and tried to open the OMEN Gaming Hub with by pressing on the OMEN button on the keyboard, it didn't work. Then I opened the app by clicking it. It asked me to update it, then I clicked on ''Update'', it started updating but then, it suddenly stopped updating and nothing happen. Now I can't control the lighting, I can't open Undervolting or System Vitals. 

I've tried to uninstall the OMEN Gaming Hub, it still asked for the driver update. I tried to download all the HP, Windows updates, but nothing worked... Please help me!

 

More information: When I try to open the Undervolting, it says that the required HP services cannot be found, to fix this click on the ''Update'' button.  And when I click on it, it starts loading, but then it suddenly stops, and nothing happens.

When I try to open the System Vitals, it says that I have to update the drive. When I update it, the same thing happens.

 

I'm so sad about this situation, and I have no idea how to fix this. I'd appreciate the help so much!

Thank you.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.