• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎11-29-2020 06:56 PM

HP Recommended

I am trying to set up my computer and for some reason the HP Smart App is not recognizing the printer so I am on the HP Print and Scan Doctor. Everything is fine until I get to the part where it asks for the printers user id and password. I have tried admin for both several times but it is just not working. I'm not sure exactly how to do a factory reset. It is a brand new printer and I am clueless as how to get this going. I start training on 11/30 and need to print several work flows that I will need and would appreciate any help

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.