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‎12-01-2020 05:02 PM

HP Recommended
Product: Officejet Pro 6830-e-All-in-One Series
Operating System: Microsoft Windows 10 (64-bit)

Out of the "blue" (pun intended!), Cyan stopped printing even though I had plenty of ink in the cartridge, and use this printer all the time. I've searched the HP Community and haven't found the right solution yet. Beyond that, I've done the following to no avail.

  1. Cleaned the printhead 3 times
  2. Performed a hard start of the printer
  3. Used the copier feature to print a color copy 
  4. Replaced the half-full Cyan cartridge with a brand new one

Still no Cyan color. 

Any suggestions for what to try next? I really like this printer and hate to give up on it. 

TYIA!

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