• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎12-03-2020 11:35 AM

HP Recommended
Product: HP Envy x360 desktop and HP Envy 5642 printer
Operating System: Microsoft Windows 10 (64-bit)

HP Envy x360 desktop using Word with Windows 10 versions 1909 and an HP Envy All-In-One Printer. I cannot get anything to print  from my desktop. I can print from my phone and my husband's laptop. I have been through every level of HP Tech support for both the printer and the desktop, as well as Microsoft Tech support for a possible software or OS issue. HP won't talk to me without paying them $100 to their "Smart Team" because my hardware is out of warranty. With all the assistance and reboots and updates et al, the problem still exists. 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.