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HP Recommended
HP 515 Printer
Microsoft Windows 10 (32-bit)

Recently I purchased HP 515 Printer (Tank type).

 

The HP technician installed and stated the printer. It was fine. However, I noticed that the technician do not download all drivers package. But bear minimum.

 

We were using dongle for wifi.

Now I have broadband cable connection and new Wifi. I am not tech savvy. 

Hence tried to log on and request for Technician from HP. But no avail.

I phoned the technician of HP and requested.

He sent his colleague.  He also downloaded some part of drivers and started. He added one more printer in the settings.

So I have two printers in the settings box.

 

Now when I start my computer and printer the printer is seen offline.

 

HP has extremely horrible system of addressing these issues.

 

God help us.

 

Not at all satisfied with HP printer and all support.

 

Horrified dissatisfied and helpless customer.

 

 

Who Me Too'd this topic
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