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‎12-19-2020 06:24 PM

HP Recommended
Product: HP OfficeJet Pro 8710

Hello

I have an HP OfficeJet Pro 8710 printer that worked great up until yesterday.

I have tried doing a copy on the device itself

I have tried sending a job from 2 different laptops both running windows 10

I have tried sending jobs from 2 different android devices one on OS10 the other OS11, one the android devices I get a message saying "Blocked" and wont print. I get no messages on the laptops and on the printer at just says "copying" and goes in circles. all 3 ways of trying to print the printer reacts like it wants to print withe the screen on the printer showing that. But it never tries to pick up paper out of the tray at all.

If I do a print head alignment or clean head proceedure from the printer setting menu, the HP Smart app on my phone or tools on my laptops it has no problem picking up paper and succeeding and completeing those tests. but will not print anything else any other way I can think of. I have checked everythng I can see for possible blockages, I have made sure all software and firmware is up to date and I also di a full factory reset. It has no problem connecting to my wifi. and reporting back to my devices any and all informatio or scans.. just wont print otherwise. help please

 

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