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‎12-19-2020 09:45 PM

HP Recommended
Product: HP OfficeJet Pro 8740
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 8740 - ePrint stopped working on 12/2/2020, no new updates or software that I'm aware of. I was not on-site so I emailed documents to my printer as I often do, it worked fine on 11/30 & 12/1 no errors or email bounce-back.  The Printer says " The printer could not connect to Web Services" when I try to go into the web services tab on the printers display.

 

I can still print from my other networked devices on-site. I have also reset the switch, and modem.

 

Print/Scan Doc settings are correct and turned on.

 

Web Access Test results page printed and states DNS does not allow the DNS server name to be confirmed. I have tried the suggested solution (cold reset)

 

Diagnostic Results:

>Local Network

-Connected = Wired

>Gateway

-Configured = 192.168.1.1

-Accessible = PASS

>DNS

-Configured = 192.168.1.1

-Accessible = PASS

-Confirmed = FAIL

 

Current Configuration:

-HP ePrint = ON

-Printer address = 192.168.1.130

-Configuration Source = DHCP

-DNS Setting = AUTO (currently shows 192.168.1.1 - I also tried 8.8.8.8 and 8.8.4.4)

-Proxy Server Address = Not Specified

-Proxy Server PORT = Not Specified

-Proxy Server Authentication = OFF

 

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