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‎12-20-2020 08:19 AM

HP Recommended
Product: HP Envy 7855
Operating System: Microsoft Windows 10 (64-bit)

Hello, recently bought a HP envy 7855 and installed HP smart. Printer is identified and seems to have been properly installed, however, when I try to scan or print a picture from the HP Smart software, I have to connect with an HP Smart account, which I already created, after logging on, it stays jammed on ''Thanks for waiting (Merci d'avoir patienté)'', even if I leave it on for multiple minutes, even hours. Please help, as I can't use any of the HP smart functions now

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