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‎12-24-2020 01:37 AM

HP Recommended
Product: HP Officejet 9025
Operating System: macOS 10.15 Catalina

Merry Christmas, and Happy Holidays,

 

Initially I was having a network issue for some reason. I could print fine, but my scan to email said the user name and password was wrong... which was very odd. I went into my online HP Printer account to see if I could change or update the user name and password.  This did not work, nor would any changes or updates to the User Name and Password, take. Finally, I thought that I would turn the power off and on, using the off/on button. I turned it off, waited about 10 seconds, then turned it back on. It cycled, restarted, initialized, then went to a Blue Screen Error B80BCF24. Upon seeing this, I tried to turn it off using the on/off button and received no response. Next, I pulled the plug, waited 1 minute, then plugged it back in (I am not using a power strip). The printer cycled, initialized, ran through its start up sequence, then gave an error, "Printer was not shutdown properly," Then went into a blue screen error: B80BD2F4.

 

I can not find any information on these error codes. I am unfortunately out of warrenty by a few months, so a bought the HP Cares package. But HP has not recognized the my extended warrenty yet. 

I am using a MacBook Pro, OS X Catalina.

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