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‎12-24-2020 01:37 AM

HP Recommended
Product: HP Officejet 9025
Operating System: macOS 10.15 Catalina

Merry Christmas, and Happy Holidays,

 

Initially I was having a network issue for some reason. I could print fine, but my scan to email said the user name and password was wrong... which was very odd. I went into my online HP Printer account to see if I could change or update the user name and password.  This did not work, nor would any changes or updates to the User Name and Password, take. Finally, I thought that I would turn the power off and on, using the off/on button. I turned it off, waited about 10 seconds, then turned it back on. It cycled, restarted, initialized, then went to a Blue Screen Error B80BCF24. Upon seeing this, I tried to turn it off using the on/off button and received no response. Next, I pulled the plug, waited 1 minute, then plugged it back in (I am not using a power strip). The printer cycled, initialized, ran through its start up sequence, then gave an error, "Printer was not shutdown properly," Then went into a blue screen error: B80BD2F4.

 

I can not find any information on these error codes. I am unfortunately out of warrenty by a few months, so a bought the HP Cares package. But HP has not recognized the my extended warrenty yet. 

I am using a MacBook Pro, OS X Catalina.

2 people had the same question
1 REPLY 1

‎12-24-2020 10:24 AM

HP Recommended

Many carepacks cannot be purchased after the warranty has expired and your post sounds like you purchased the carepack after warranty expiration. Have you spoken to anyone at HP to confirm that your coverage is valid?

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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