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‎12-24-2020 08:57 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ee0002na
Operating System: Microsoft Windows 10 (64-bit)

While trying to remove a usb receiver for a wireless mouse, I found that for some reason the usb just wouldn't come out. After a while, I managed to get the usb out, but the metal part of the usb is still stuck in the port. After about 2 hours of trying to get it out, it just isn't coming out. The port it is stuck in is a usb port with a lightning bolt symbol and 2 S's. How am i meant to fix this issue?

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