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‎01-05-2021 09:35 AM

HP Recommended
Product: Officejet Pro 8720
Operating System: Other

The error message "Printhead missing" appeared suddenly, printer is no longer functioning. Following HP online guidance I tried reinstalling HP Smart, but there does not seem to be a version of the app for my operating system (MAC OS Big Sur 11.1). When installing the 11.0 version of HP Smart, I get the same error message. So, I am stuck - any suggestions on how to resolve the issue are very welcome!

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