• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-11-2021 10:18 AM - edited ‎01-11-2021 10:42 AM

HP Recommended
Product: HP PHOTOSMART 5510e
Operating System: Microsoft Windows 10 (64-bit)

I discovered that in order to enable scan to computer you must have the HP Printer Assistant installed (not Support Assistant tho' this is what directed me to the missing Printer Assistant). I uninstalled and reinstalled the HP Software but for some reason the "full featured package" did not include this crucial programme/app and I spent ages trying to make the computer recognise the printer on the network. Problem solved, now.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.