• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-11-2021 12:00 PM

HP Recommended
Product: HP Envy 6032

I've purchased a Envy 6032 printer which was delivered today.  The set up was fine, however it printed the test page but only in Black/Blue and then an error code E0 came on the display.  This appears to relate to the tri colour cartridge.  I've removed it, cleaned (with glasses cloth) and still has the same error, also tried switching off/on and still same error.  On the instant ink page it is saying the cartridge is empty.  Any suggestions?  I've tried to contact HP, but you only seem to get a virtual agent and I've tried all the suggestions and I've spoken to the retailer who have arranged for the printer to be collected - but I need a printer desperately!!! 

 

Could anyone help on what to do?  The printer is being collected on Wednesday but ideally I'd like to get this one working.

Tags (1)
Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.