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‎01-12-2021 03:01 PM - edited ‎01-12-2021 03:11 PM

HP Recommended
Product: HP Photosmart 5510
Operating System: Other

Today I replaced the black ink cartridge since the one I had was at the end of its life. After I put in the new cartridge, the printer was unable to print anything at all on the page. The test page didn't print anything either. All the mechanical processes seem to be working, but when it spits the paper out there is nothing on it. 

 

I cleaned it following this tutorial and still nothing. https://www.youtube.com/watch?v=f57jOGj-G5s

 

I put the old cartridge back in and nothing printed at all with that one either. I have tried printing several pages, a hard reset, and running the cleaning procedure a couple of times. 

 

I am perplexed because it worked earlier today and is now unable to print anything after only changing the cartridge. I am running macOS Big SUr (v11.1).

 

Please help if you know the solution or have an idea.

How to fix a HP Printer, not printing black ink and missing colours 5510 5515 5520 5524 3070A 364
How to fix a HP Printer, not printing black ink and missing colours 5510 5515 5520 5524 3070A 364
youtube.com/watch?v=f57jOGj-G5s
1. Run cleaning procedure. 2. Open top cover. 3. Unplug power 4. Remove inks 5. Put moisture kitchen towel under the print head 6. Put moisture kitchen towel on the printed 7. Remove towels after 15-30 min and put inks back 8. Run cleaning procedure again 9. Run cleaning ink smears it necessary
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