• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
LaserJet Pro M148fdw
Microsoft Windows 7 (32-bit)

We received a new LaserJet Pro M148fdw a couple of weeks ago. When sending faxes, it gets the sending page 1, and then restarts. If I check the Fax Activity Log, it says Power Fail. We can receive faxes just fine. Ist just sending them that restarts the printer. 

 

I have done the reset to factory defaults and upgraded the firmware to the version with the date code 20201023. It's extremely frustrating to need to send multiple faxes daily and not be able to with this new machine. Its plugged into the same location that our old machine was, if I put that machine back it works just fine. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.