• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-13-2021 11:50 AM - edited ‎01-13-2021 01:43 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fdn
Operating System: Microsoft Windows 10 (64-bit)

I have a Color HP LaserJet Pro MFP M477fdn that started leaving a page smear on the same spots of paper printing. Ink toners are not the issue. I've tried doing the included Service/Cleaning page routine and it does nothing for it to improve it or remove smear from prints. I've googled and youtubed videos and can't seem to find what is causing the issue. I don't want to spend a ton money on repairing it as it's out of warranty. Hoping to find a relatively easy fix to resolve so printer doesn't have to be replaced.

I've also done all current firmware updates and followed basic cleaning instructions. 

Besides this issue, it's a good printer. See below for an example of the output and issue (on left edge of paper).

Any help would greatly be appreciated. 

 

InkedHP M477 page smears(1).jpg

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.