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‎01-14-2021 11:45 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

Our LaserJet recently started turning off a random times. It doesn't respond when I push the power button or the touchscreen. When I unplug the printer for at least 60 seconds, it always turns back on and reconnects with no problem. Sometimes it stays on the rest of the day and other times it has to be restarted several times throughout the day.

 

It's plugged into a power strip, but it's always been plugged in there. The other machines plugged into the strip are working fine. We have always had occasional issues with the printer going offline randomly, but never turning off completely and not responding when the power button is pushed until recently. Any ideas? Thanks!

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