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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎01-16-2021 11:41 AM

HP Recommended
Product: Instant Ink on OfficeJet 5230
Operating System: Microsoft Windows 10 (64-bit)

I had to reset my printer today after a borked attempt to connect the scanner in linux.

However, not instant ink will not connect to the printer in order to re-activate the cartridges.

I've tried *all* branches in the Virtual Agent Tree...including:
- All manner of activation and deactivation of Web Services, powering off and unplugging.

The printer is reconfigured to exactly the same (local) IP address - and Web Services show as connected from EWS.
Also apparently I don't get support in the UK for the Instant Ink service, because my device is out or warranty - who came up with that bonkers motivation?

I'm at a bit of a loss here.

<screenshot from hp instant ink site>
Instant Ink Failure.PNG<web services is activated in EWS...>

EWS.PNG<hp smart app (win10) shows printer error>
smart_1.PNG

<hp smart cartridge status...>smart_2.PNG

<hp smart printer information.... "Printer status unknown" ???>smart_3.png

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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