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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Envy e-All-in-One printer
Microsoft Windows 10 (64-bit)

My printer was working on my wifi network but now fails to connect.

The Wireless Network Test Results  blames MAC filtering but my router is set to Allow All and when I do set it to specifically allow my printer's MAC address it still won't connect -- same error.

I have tried resetting my router --- same error.

If I turn off all security it connects but as soon as I turn on WPA again... no connection.

Any other ideas anyone?

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