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‎01-20-2021 07:54 AM

HP Recommended
Product: Laser jet pro M14-M17
Operating System: Microsoft Windows 10 (32-bit)

Over the past few months my HP wireless printer has had issues with going off-line. The quick fix was to forget the printer on my Lenovo Ideapad 320 and then add it back again.

when this QuickFix stopped working I decided to uninstall it and reinstall it using the software provided upon purchase. My printer still couldn’t  be found even when I was using the HP support software download . Last night I went back onto the HP support website and a virtual assistant popped up to ask if I needed help. They asked for my phone number and someone called me claiming to be from HP in Palo Alto California. They offered to fix the issues and install AVG software for a fee

which would include one year HP technical support. I allowed them remote access via team viewer and several hours later I still couldn’t attach the printer. They claimed I would receive a communication from HP within 24 hours which has not happened. I suspect I’ve been scammed but really don’t understand how as I was on the HP support website at the time.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.