• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎01-22-2021 02:27 AM

HP Recommended
Product: HP Laptop 17-by-1053DX
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone! This is my first time posting here, so please forgive me if this is in the wrong board. 

About two weeks ago, I sent my HP Laptop in to be repaired after discovering a few internal defects. After my expected delivery date had passed (01/12), I called HP several times, until yesterday, when I finally discovered that there is a shortage of parts and my computer won’t be repaired until February 20th (roughly 6 weeks from original ship date).


Yesterday, after explaining that I need my computer for online classes by February 1st, an HP representative mentioned that I would be able to receive a “loaner” laptop until mine is returned to me on 02/20. 

My question is: Is it normal practice for HP to loan computers or laptops  during a delayed repair? I just want to make sure that I’m not planning on it if it’s not going to happen

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.