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‎01-27-2021 02:07 PM

HP Recommended

I am trying to do a Factory Reset on my printer and the standard prescribed procedure of Holding Down the Wireless and Cancel button during powerup is not working completely.

 

The one item that does not get reset is:

 

IP Configured By     = Manual  ------------------- I want that back to DHCP or Automatic. Meanwhile the IP address HAS been reset to 0.0.0.0.  Hence I cannot get to the printer wirelessly at ALL.

 

I have tried holding the 2 buttons  as long as 30 seconds, I have unplugged the printer from the wall outlet,  Nothing seems to reset the IP Setting.

 

Is there any other way to reset this printer OR get to the IP Address setting via the USB connection.  I have also tried the HP Smart Utility and despite the printer being found it still does not allow me to get to the advanced settings if they would even help.

 

Jim

 

 

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