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‎01-30-2021 10:33 AM - edited ‎01-30-2021 03:42 PM

HP Recommended
Product: HP DeskJet All-in-One 3630
Operating System: Microsoft Windows 10 (64-bit)

* it was the surge protected extension lead, we plugged it into a normal socket and it was fine

 

Hi,

 

I tried printing today after not having printed for about two months and I noticed that any text I print has white streaks through it and text is cut-off.

 

I tried all the cartridge realignment and cleaning utilies (both printhead and ink smear, 2 times both) from the HP Smart utility but it made no difference.

 

I printed out a diagnostic and you can see how parts of the text are cut off.

 

HP 3630 Print Issue.jpg

 

The ink cartridges themselves have plenty of ink still (as the text indicates).

 

I already went once through installing and reinstalling the drivers, I don't think it's a software issue.

 

HP Print and Scan doctor finds no issues either.

 

hp 3630 print and scan doctor.PNG

 

What are out options?

 

Many thanks,

 

P.S.: For some reason HP is censoring the images I've uploaded, not sure why 😞

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