• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Deskjet Plus 4120
Microsoft Windows 10 (64-bit)

When purchased, my HP Deskjet Plus 4120 worked well via Wi-Fi both from PC and cell phone.

After a few months it no longer works from a PC, while from a mobile phone it prints correctly.
I have tried cleaning and reinstalling everything several times but without success. Even "Print and Scan Doctor" doesn't solve anything.
In detail, HP Smart communicates correctly with the printer because it shows for example the ink level, but Windows fails to install the driver (it shows the "printer not installed" warning).
Can anyone give me the direct link to the printer and scanner drivers?
Thank you.
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.