• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎02-05-2021 01:00 PM

HP Recommended
Product: HpOffice jet 6962 printer
Operating System: Other

Hp officejet 6962 printer was working fine. I changed all 4 ink cartridges with HP instant ink cartridges and now my printer will not work. It says there is a problem with the printer or print system. 

I have already turned the printer off and back on. I also tried unplugging it and still will not print. It also said that there was a paper jam of which there is no jam. It will not even print a calibration page. 
I was going to check the to make sure the cartridges where in correct and seated proper but the carriage will not return to the middle so I can check them. 

Any help would be appreciated. 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.