Notebook Hardware and Upgrade Questions

I purchased a Spectre x360 15t ch000 November 2019. I fell in love with it, and my experience  with it convinced me of the quality of HP products and customer service to a paramount degree. I bought another a month later, in December 2019. I’ve replaced my office printers with HP, my home office printer with HP, and have purchased many accessories to support my personal HP devices. As well, my parents and step parents each own various HP products from Spectres to printers, based on my recommendation-people very dear to me, who trust my opinion.

Being a Structured Wiring contractor, my team is tasked with designing communication and workplace solutions, as well as constantly being asked for advice by clients for advice regarding their personal networks. Most recently, at the beginning of the pandemic, we had opportunity to implement processes designed to maintain lean business agility despite rapidly changing market conditions. We quickly developed work from home packages involving Probooks and Elites, as well as specifying Slice based systems for our videoconferencing packages. Every opportunity for a new solution started within the framework of HP products in cases we were tasked to specify hardware within a project. 

5 months ago, I began to notice that the bottom panel of one of my Spectres did not fit quite right. Several weeks later, the panel is separated by 5mm. My disappointment to learn I was out of warranty, and that it appears as though this is not something I was warned about in my personal HP account, and doesn’t seem to have been published about otherwise, is somewhat ground shaking, in my opinion. 

I maintain 2 laptops at all times, for redundancy. I have been using my backup Spectre, during the busy time of uncertainty the last few months have been. Though I honestly, genuinely can’t spare the time, I have researched into the issue, and it appears as though a general honor based replacement may not be a service that I am able to achieve here. Also, purchasing the battery from various sources may end up with some sort of “not genuine hardware” type of error, and searching via the HP parts store and parts surfer so far has not produced the battery via part number or the other ways.

I cannot use my Spectre for its intended use in front of clientele and possibly have “not genuine” error messages and things such as the completely unprofessional look of having a notebook that looks so poorly manufactured and may or may not have functioning components. Please advise. 

-Steven